Unlocking IoT Potential: Strategic Approaches to Sensors and Communication
Date: Thursday, October 10 2024
Time: 10:00 PM (PST)
Location: Virtual
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AI-Driven Intelligent Workforce & Ticket Routing
Duration
2 Hours
Preferred Date
Preferred Location
Virtual
Time
11:00 AM EST
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About the Workshop
This workshop addresses the growing operational complexity faced by utilities, hyperscale data centers, and large industrial campuses as power demand surges, uptime expectations approach five nines (99.999%), and sustainability mandates tighten.
Participants will explore how AI-driven workforce intelligence and automated ticket routing can dramatically improve operational efficiency, incident response, and asset reliability across power-intensive environments.
Primary customer archetypes include:
- Hyperscale and colocation data centers
- AI/HPC compute campuses
- Large manufacturing and industrial campuses
- Multi-site commercial portfolios
Core challenges addressed:
- Exploding power demand and grid constraints
- Uptime and SLA pressures
- Cost volatility and labor inefficiencies
- Sustainability, compliance, and reporting mandates
The workshop demonstrates how AI, digital twins, and intelligent orchestration can enable smarter workforce operations, faster incident resolution, and end-to-end power and asset management.
Agenda
Industry Context & Operational Challenges (15 mins)
- Workforce strain in utilities and data-center operations
- Why traditional ticketing and dispatch models fail at scale
AI-Driven Workforce Intelligence (25 mins)
- AI-based ticket classification, prioritization, and routing
- Skills-based dispatch and workload optimization
- Integrating OT, IT, and facilities workflows
Intelligent Ticket Routing Architecture (25 mins)
- Reference architecture using AI, data platforms, and orchestration layers
- Integration with existing ITSM, BMS, EMS, and DCIM systems
Power & Asset Operations Use Cases (25 mins)
- Incident response for power events and load anomalies
- Predictive maintenance and asset health monitoring
- Demand forecasting and capacity optimization
Sustainability, Compliance & Reporting (15 mins)
- AI-driven energy and water analytics
- Automated sustainability and regulatory reporting
Roadmap & Next Steps (15 mins)
- Phased adoption approach
- KPIs, ROI drivers, and success metrics
- Q&A and discussion
Workshop Objectives
The objective of this workshop is to help organizations:
- Design an AI-driven workforce and ticket-routing model tailored for power-intensive and mission-critical operations
- Improve incident prioritization, escalation, and resolution using intelligent routing and contextual AI
- Reduce MTTR, operational overhead, and dependency on manual triage
- Enable proactive power and asset management through predictive analytics and demand forecasting
- Align workforce operations with sustainability, compliance, and reliability goals
Who Should Attend
Data Center Operations Directors, Managers, Campus & Cloud Infrastructure Heads, Grid & Utility Operations Leaders, Critical Facilities Heads, Digital Transformation Directors, and AI & Advanced Analytics Leaders across Energy, Utilities, and Industrial enterprises.
Why You Should Attend
- Learn practical ways to apply AI for workforce and operational optimization
- Understand how intelligent ticket routing reduces downtime and labor costs
- Discover hardware and software platforms enabling smarter power management
- See how responsible AI improves efficiency without increasing headcount
- Gain insights into real-world architectures used in hyperscale and utility environments
Key Takeaways
- A clear understanding of digital twins, AI model engineering, and real-time optimization engines
- Insights into integrating AI with BMS, EMS, DCIM, and IT orchestration platforms
- Knowledge of AI-based sustainability analytics for energy and water optimization
- Understanding of AI-driven asset health, reliability engineering, and OT/IT convergence
- Visibility into DER/VPP orchestration, secure grid integration, and market participation optimization
