Case Study
Rich’s Foods – Unified Q2C and Tax Compliance Process
Rich's Foods - Unified Q2C and Tax Compliance Process
Problem
- Rich's Foods and its subsidiaries faced challenges with their Quote to Cash process due to different systems and processes, leading to operational delays and affecting core business.
- As part of their digital transformation initiative, Rich's Foods engaged the People Tech team to implement a system and process consolidation.
Solution
- People Tech proposed Salesforce Sales Cloud CPQ and Billing as a unified platform to streamline the Quote to Cash process.
- The technical team implemented customized Sales Quote, Order, and Invoice processes with a well-defined and unique execution flow for each subsidiary on a centralized product master setup in CPQ.
- Tax compliance was brought to the entire Q2C process by integrating the Sales Cloud with Thomson Reuters ONESOURCE Cloud's Indirect Taxation Service with tax connector software.
- Hyper Automation core sales process was another value addition brought in with the unified system.
Results
- Salesforce Sale Cloud and ONESOURCE were adapted as a unified solution to manage.
- A reduction in the turnaround time of the Quote process from a few days to 10 minutes.
- A large catalog of 10,000+ products, parts were unified with secure access.
- 17+ core work processes were automated and streamlined, thereby improving the productivity of the sales team by 200%.
- The adaptation of Sales Cloud enabled Rich Foods to enable B2B Commerce during the pandemic to allow distributors to easily make orders.
- Tax compliance was brought to the entire Q2C process by integrating the Sales Cloud with Thomson Reuters ONESOURCE Cloud's Indirect Taxation Service with tax connector software.
- Hyper Automation core sales process was another value addition brought in with the unified system.
