Case Study
Rich’s Foods – Unified Q2C and Tax Compliance Process

Rich's Foods - Unified Q2C and Tax Compliance Process

Problem

  • Rich's Foods and its subsidiaries faced challenges with their Quote to Cash process due to different systems and processes, leading to operational delays and affecting core business.
  • As part of their digital transformation initiative, Rich's Foods engaged the People Tech team to implement a system and process consolidation.

Solution

  • People Tech proposed Salesforce Sales Cloud CPQ and Billing as a unified platform to streamline the Quote to Cash process.
  • The technical team implemented customized Sales Quote, Order, and Invoice processes with a well-defined and unique execution flow for each subsidiary on a centralized product master setup in CPQ.
  • Tax compliance was brought to the entire Q2C process by integrating the Sales Cloud with Thomson Reuters ONESOURCE Cloud's Indirect Taxation Service with tax connector software.
  • Hyper Automation core sales process was another value addition brought in with the unified system.

Results

  • Salesforce Sale Cloud and ONESOURCE were adapted as a unified solution to manage.
  • A reduction in the turnaround time of the Quote process from a few days to 10 minutes.
  • A large catalog of 10,000+ products, parts were unified with secure access.
  • 17+ core work processes were automated and streamlined, thereby improving the productivity of the sales team by 200%.
  • The adaptation of Sales Cloud enabled Rich Foods to enable B2B Commerce during the pandemic to allow distributors to easily make orders.
  • Tax compliance was brought to the entire Q2C process by integrating the Sales Cloud with Thomson Reuters ONESOURCE Cloud's Indirect Taxation Service with tax connector software.
  • Hyper Automation core sales process was another value addition brought in with the unified system.